In today’s fast-paced digital world, messaging apps like WhatsApp have taken the world by storm, easily connecting people from all over the globe. And for e-commerce businesses, this presents a fantastic opportunity to leverage this popular app for marketing purposes.
If you’re a Shopify store owner, you’re in luck because several apps are available in the Shopify app store that can help you take your WhatsApp marketing to the next level. These apps have got you covered from automating your messages to setting up chatbots and running targeted campaigns.
So, whether you’re looking to increase engagement, build customer relationships, or drive more sales, we’ve got some exciting apps to explore. In this blog post, we’ll highlight some of the best Shopify apps for WhatsApp marketing. So, grab a cup of coffee, and let’s dive in!
Best Shopify apps for Whatsapp marketing
Here are 16 Shopify apps for Whatsapp marketing that will help you grow your eCommerce business.
QuickReply.ai is an app designed to help businesses optimize their customer communication strategies. The app can identify the best time and opportunities to engage with customers through various messaging platforms, such as WhatsApp broadcasts. Additionally, the app offers multi-step abandoned cart recovery and the ability to convert cash on delivery orders to prepaid orders.
Benefits of using the QuickReply app:
- Improved customer engagement: Thanks to features like multi-step abandoned cart recovery and personalized messaging, you can engage with customers more effectively and efficiently. This can lead to increased customer engagement and loyalty.
- Increased revenue: By using the app to convert cash on delivery orders to prepaid orders, businesses can increase their revenue and reduce the risk of fraudulent orders.
- Time-saving automation: The app automates repetitive tasks like sending follow-up messages and abandoned cart recovery, allowing businesses to focus on more strategic initiatives that can drive growth.
- Data-driven insights: The app provides valuable data and insights that can help businesses understand their customer’s behaviour and preferences. This information can be used to optimise marketing campaigns, improve customer support, and enhance overall customer experience.
Pricing: QuickReply.ai paid plans start at $35/month.
Interakt is a comprehensive platform with various features to enhance your customers’ experience and expand their business on WhatsApp. With features like live chat, feedback forms, customer surveys, email campaigns, and a customer relationship management (CRM) system, Interakt helps to improve customer communication and management processes, elevate customer service, and foster customer loyalty.
Benefits of using the Interakt app:
- Automated Messaging: The app allows you to create automated messaging campaigns to engage with your customers, such as abandoned cart reminders, order confirmations, and delivery notifications.
- Personalized Messages: The app also enables you to send personalized messages to your customers using their names and other relevant details, which can increase customer engagement and loyalty.
- Integration with Shopify: It seamlessly integrates with Shopify, allowing you to sync your customer data and order information to create targeted messaging campaigns.
- Analytics and Reporting: The app provides detailed analytics and reporting on your messaging campaigns, including open rates, click-through rates, and conversion rates. This allows you to track the effectiveness of your campaigns and make data-driven decisions to improve your marketing strategy.
Pricing: Interakt offers a free plan with limited features, but paid plans start at $15/month.
3. WhatsApp Helpdesk + Marketing by DelightChat
WhatsApp Helpdesk + Marketing allows you to connect with their customers on WhatsApp and provide customer support and marketing services. It offers various features such as automated messages, chatbots, and order tracking, making it easier for businesses to manage customer inquiries and improve their overall customer experience on WhatsApp.
Benefits of using WhatsApp Helpdesk + Marketing app:
- Improved customer service: The app allows you to provide timely and personalized customer support via WhatsApp, leading to higher customer satisfaction and loyalty.
- Increased sales: With the ability to send automated messages, abandoned cart reminders, and promotional offers directly to customers’ WhatsApp accounts, you can effectively market your products and drive sales.
- Easy to manage communication: The app offers an easy-to-use dashboard where you can manage all your WhatsApp conversations and inquiries, making it more efficient to communicate with customers.
- Cost-effective marketing: Using WhatsApp for marketing can be more cost-effective than traditional marketing methods, such as SMS or email marketing, as it has a higher open rate and is free to use for messaging.
Pricing: WhatsApp Helpdesk + Marketing offers a 14-day free trial, but paid plans start at $49/month.
4. Marketing+Support on WhatsApp by SuperLemon
It allows you to integrate WhatsApp chat support into your online store. This app lets customers directly contact the business via WhatsApp to ask questions, request support, or place orders. The app also includes features like automated messaging, customizable chat widgets, and analytics to help businesses manage their WhatsApp support more effectively.
Benefits of using Marketing+Support on WhatsApp app:
- Seamless customer support: You can easily communicate with your customers on WhatsApp and provide quick and effective support. This helps build trust and loyalty, increasing customer satisfaction and repeat business.
- Improved sales: By providing personalized and real-time support to customers, you can improve their shopping experience and increase the likelihood of a sale. You can also use WhatsApp to send product recommendations and promotional messages, increasing the purchase chances.
- Time and cost savings: It automates many support tasks, such as message routing and response management, saving you time and reducing the need for additional support staff. The app also offers affordable pricing plans, making it an economical solution for businesses of all sizes.
- Multi-language support: It supports over 100 languages, making it ideal for businesses with international customers. This allows you to communicate with customers in their preferred language and provide support to a wider audience.
Pricing: Marketing+Support on WhatsApp offers a 7-day free trial, but paid plans start at $15/month.
5. WATI – WhatsApp Chat
It integrates WhatsApp with your store. It allows you to provide customer support through WhatsApp, with features like automated and personalized messages. The app also sends WhatsApp notifications to customers when they abandon their cart, helping you recover lost sales.
Benefits of using WATI – WhatsApp Chat:
- Improved customer support: By allowing customers to chat with your support team on WhatsApp, you can offer a more personalized and efficient customer experience, increasing customer satisfaction and loyalty.
- Increased cart recovery: By sending automated WhatsApp messages to customers who abandon their carts, you can recover lost sales and increase revenue for your store.
- Easy integration: The app is easy to install and set up, requiring no coding or technical skills.
- Cost-effective: The app offers affordable pricing plans, making it a cost-effective solution for small and medium-sized businesses.
Pricing: WATI – WhatsApp Chat offers a 7-day free trial, but paid plans start at $4.99/month.
6. WhatsApp Chat + Cart Recovery by Softpulse Infotech
WhatsApp Chat + Cart Recovery enables store owners to provide customer support through WhatsApp and recover abandoned carts via WhatsApp messages. The app sends automated messages and quick customer replies and provides detailed analytics to track ROI and make data-driven decisions. With personalized messaging and easy setup, it’s an effective way to improve customer engagement and recover lost sales.
Benefits of using WhatsApp Chat + Cart Recovery:
- Abandoned cart recovery: The app sends automated WhatsApp notifications to customers who abandoned their carts, reminding them to complete their purchases and potentially recover lost sales.
- Seamless customer support: This app allows you to provide customer support through WhatsApp, making it easy for customers to contact you and get help with their queries.
- Personalized messages: You can use the app to send personalized messages to customers based on their behavior and preferences, which can help increase engagement and sales.
- Analytics and reporting: The app provides detailed analytics and reporting on your WhatsApp support and cart recovery performance, giving you insights to optimise your strategy and improve ROI.
Pricing: WhatsApp Chat + Cart Recovery offers a 30-day free trial with limited features, but paid plans start at $7.99/month.
7. WhatsApp Chat + Abandoned Cart by Dab Commerce
It allows you to provide customer support through WhatsApp, with features like automated messages, personalized messages, and quick replies. The app also sends WhatsApp notifications to customers when they abandon their cart, which helps you recover lost sales.
Benefits of using WhatsApp Chat + Abandoned Cart:
- Personalized customer support: It allows you to provide personalized customer support to your shoppers. By communicating with them in real-time, you can address their concerns and answer their questions, leading to higher customer satisfaction and loyalty.
- Increased sales through Abandoned Cart Recovery: It helps you recover lost sales by sending automated notifications to customers who left items in their cart without completing the purchase. This feature can help you increase sales and revenue without spending much on advertising.
- Affordable marketing: The app allows you to send notifications to customers about their order status, including shipping and delivery updates, as well as new product arrivals and promotions. This feature is an affordable and effective way to keep your customers engaged and informed about your products and services.
- Customer advocacy: You can turn your customers into advocates using the smart chat feature. The app allows your customers to easily share your products with their friends and family, helping you to expand your customer base and increase sales.
Pricing: WhatsApp Chat + Abandoned Cart is FREE to use.
8. RT: WhatsApp Chat, Live Chat
It allows you to integrate WhatsApp with your store, enabling customers to share products they like with their contacts on WhatsApp easily. The app also provides a live chat feature, enabling customers to chat with you in real-time through WhatsApp. You can also send automated and personalized messages to your customers.
Benefits of using RT: WhatsApp Chat, Live Chat:
- Increase Customer Engagement: With this app, you can connect with your customers on WhatsApp and provide real-time support, which helps to increase customer engagement and satisfaction.
- Boost Sales: You can increase product visibility and sales by enabling customers to share products via WhatsApp. Additionally, you can send targeted messages to customers to promote your products and offers.
- Personalized Shopping Experience: You can provide a personalized shopping experience to your customers by sending personalized messages and product recommendations based on their browsing and purchase history.
- Save Time: You can streamline customer support with automated messages and quick replies. Additionally, the app provides detailed analytics on customer interactions, which helps you to optimise your support strategy and save time.
Pricing: RT: WhatsApp Chat, Live Chat offers a 7-day free trial, but paid plans start at $6.99/month.
9. Chaty: Whatsapp & Chat buttons by Primio
Chaty offers an all-in-one chat button for Shopify stores. It allows customers to connect with the store via their preferred chat app, including WhatsApp, Facebook Messenger, SMS, email, and more. It also includes a contact form, phone button, and click-to-call widget for accessibility. The app can help increase sales conversions, generate leads, and improve client support with a single live chat button.
Benefits of using Chaty: Whatsapp & Chat buttons:
- Increased accessibility: By offering customers the ability to contact your store through their preferred chat app, including SMS and call buttons, you increase the accessibility of your store and make it easier for customers to reach you.
- Personalized chat widget: With the ability to customise the chat widget’s font, colour, position, icons, and preset welcome messages, you can create a personalized experience for your customers that matches your brand’s style and voice.
- Data analysis: The app’s integration with Google Analytics lets you track and analyse customer interactions with your chat button. This can provide valuable insights into your customers’ behaviour and preferences, informing your marketing and sales strategies.
- Targeted marketing: The app’s ability to show WhatsApp icons and chat buttons on mobile and desktop using triggers and targeting can help you target specific customer segments with personalized marketing messages. This can lead to higher engagement and conversion rates.
Pricing – Chaty: Whatsapp & Chat buttons offer a free trial, but paid plans start at $15/month.
10. Dondy: Whatsapp Chat Button
The app is designed to add a WhatsApp chat widget to your Shopify store, which can benefit your business in several ways. The chat button can improve customer support, increase engagement, and enhance website convenience by providing customers with a convenient and direct way to contact you. This can lead to greater customer satisfaction and increased trust in your brand.
Benefits of using Dondy: Whatsapp Chat Button app:
- Responsive design: The app offers a responsive WhatsApp icon, button, and chat widget that improves the customer experience. The widget is designed to fit any screen size, ensuring customers can easily access it from any device.
- Increased customer engagement and sales: The app helps increase customer engagement and sales by returning customers to your store. With the ability to chat with customers via WhatsApp, you can offer personalized support, answer questions, and provide recommendations to increase sales.
- Easy installation: The app is easy to install and requires no coding. It takes just one minute to go live, which means you can start using it right away to improve your customer support and sales.
- Custom prefilled WhatsApp messages: The app allows you to create custom prefilled WhatsApp messages that can help you save time and improve efficiency. With the ability to prefill messages, you can quickly respond to common customer inquiries, improving customer satisfaction and loyalty.
Pricing: Dondy: Whatsapp Chat Button offers a 7-day trial, but paid plans start at $2.99/month.
11. SeedGrow Whatsapp Chat Widget
The app facilitates instant and easy online interactions between businesses and their customers. By enabling visitors to quickly get in touch with a business and ask pre-sales questions, it can help to increase the chances of closing a sale. The app allows you to create and customise a floating WhatsApp widget with design customization, previewing changes, display conditions, GDPR compliance notices, and options to show or hide specific agents based on their schedules.
Benefits of using Seed Grow WhatsApp Chat Widget:
- Instant communication: The app enables customers to quickly and easily reach out to a business using WhatsApp, which facilitates instant communication and helps businesses to respond to inquiries in real time.
- Increased conversions: By allowing potential customers to ask pre-sales questions directly through WhatsApp, businesses can address any concerns or doubts and provide personalized assistance to increase the likelihood of a conversion.
- Customizable design: The app offers a range of design customization options, allowing businesses to create a floating WhatsApp widget that fits their brand and website design.
- Enhanced customer service: The app enables businesses to provide better customer service by responding to inquiries quickly and efficiently, improving customer satisfaction and loyalty.
Pricing – Seed Grow Whatsapp Chat Widget offers a free trial, but paid plans start at $6.90/month.
12. WooChat Whatsapp Marketing
The app helps you increase sales and improve customer retention through WhatsApp. With this app, you can recover lost sales by retargeting customers who abandoned their carts or viewed products but did not add them to their cart. Additionally, you can send COD and prepaid conversion notifications to reduce returns and build a recommendation engine that is deeply integrated with their Shopify store to increase reordering.
Benefits of using WooChat Whatsapp Marketing:
- Boosts sales and customer retention: The app enables businesses to retarget customers who abandoned their carts or viewed products but didn’t add them to their cart, which can help to recover lost sales and increase customer retention.
- Reduces returns: By sending COD and prepaid conversion notifications, the app can reduce returns and improve the overall customer experience.
- Improves reordering: The app builds a recommendation engine that is deeply integrated with the Shopify store, which can help to increase reordering and drive repeat business.
- Enhances customer engagement: With the ability to send timely re-ordering follow-ups and provide a shared inbox to turn conversations into sales, the app helps businesses to enhance customer engagement and build stronger relationships with their customers.
Pricing: WooChat Whatsapp Marketing offers a free trial, but paid plans start at $35/month.
13. Retentia: Whatsapp Chat Button
The app helps you transfer public traffic to private WhatsApp by customising a WhatsApp chat button on their Shopify store. It allows you to view conversion data and analyse where their customers come from and how many convert.
You can improve customer engagement and provide a more personalized experience by creating a customizable chat button to your customers.
Benefits of using the Retentia: Whatsapp Chat Button:
- Transfers public traffic to private WhatsApp: The app allows businesses to transfer public traffic to private WhatsApp by customising a WhatsApp chat button on their Shopify store, improving customer engagement and providing a more personalized experience.
- Provides conversion data: With the ability to view conversion data, businesses can analyse where their customers come from and how many convert. This data can help businesses to optimise their marketing strategies and make data-driven decisions.
- Improves customer engagement: The customizable chat button provided by the app can help businesses improve customer engagement and provide a more personalized experience. This can help to increase sales and improve customer loyalty.
- Easy to use: The app is designed to be user-friendly and easy to use, making it accessible to businesses of all sizes and levels of technical expertise. This can help to save time and resources that can be allocated to other aspects of the business.
Pricing: Retentia: Whatsapp Chat Button app is free to use.
14. WhatsApp Business API & More
The app enables you to leverage the power of WhatsApp to engage with customers for support, marketing, and sales purposes. It provides deep integration with Shopify, allowing you to send standard order-related notifications automatically, create dynamic customer segments, and send broadcasts to them. Additionally, it can automatically send abandoned cart recovery messages, collect ratings and reviews, confirm and convert COD orders, and more – all within the WhatsApp platform.
Benefits of using the WhatsApp Business API app:
- Automated order-related notifications: The app can automatically send all standard order-related notifications to customers on WhatsApp, such as order confirmations, shipping updates, and delivery notifications. This can help businesses to improve customer communication and satisfaction.
- Dynamic customer segments and broadcasts: The app allows businesses to create dynamic customer segments based on multiple customer properties and send broadcasts to them. This can help businesses to target specific customer groups with relevant marketing messages and promotions.
- Abandoned cart recovery: The app can automatically send abandoned cart recovery messages to customers on WhatsApp, helping businesses to recover lost sales and improve their conversion rates.
- COD confirmation and conversion: The app enables businesses to confirm and convert COD orders on WhatsApp, reducing the number of returns and increasing overall customer satisfaction. Additionally, businesses can collect ratings and reviews on WhatsApp, helping to build social proof and credibility for their brand.
Pricing: WhatsApp Business API app starts at $4.99/month
15. Whatsapp Chat & Abandoned Cart by Carthike
The app lets you connect with customers on WhatsApp for customer support, sales, and marketing. It features a customizable WhatsApp chat button that can be added to a Shopify store, enabling customers to contact the business directly on WhatsApp.
Benefits of using the Whatsapp Chat & Abandoned Cart app:
- Customizable WhatsApp chat button: The app allows businesses to customise the WhatsApp chat button to match their brand’s design and style, giving a professional look to their store.
- Abandoned cart recovery messages on WhatsApp: The app automatically sends abandoned cart recovery messages to customers on WhatsApp, improving the chances of converting a lost sale.
- Real-time chat notifications: The app provides real-time chat notifications, enabling businesses to respond to customer queries and support requests quickly and efficiently.
- Enhance customer engagement: Using WhatsApp Chat & Abandoned Cart by Carthike, businesses can provide a personalized shopping experience, increasing customer engagement and satisfaction.
Pricing: Whatsapp Chat & Abandoned Cart app offers a 7-day trial, but paid plans start at $9.99/month.
16. LimeChat AI
LimeChat is a live chat app for Shopify that lets you provide real-time customer support while they browse your online store. It integrates with Shopify, shows customer details, and offers automated messages, chatbots, and team collaboration tools to streamline support.
Benefits of using the Limechat app:
- WhatsApp Marketing Suite: With LimeChat, you can build your own campaigns and use the WhatsApp Marketing Suite to reach out to customers via WhatsApp.
- Abandoned Cart Recovery: The app also lets you recover abandoned carts, helping to boost your sales and revenue.
- AI-Generated User Segments: LimeChat uses AI to generate user segments, allowing you to target your marketing campaigns to the best possible customers.
- Unified Messaging Platform: The app lets you manage queries from WhatsApp, Email, Meta (comments and DMs), Twitter, and more, all in one place. Plus, with its deep Shopify integration, you can create, modify, cancel, and track orders while conversing with your customers.
Pricing: LimeChat paid plans starts at $19/month.
In conclusion, leveraging WhatsApp for marketing is an excellent way for e-commerce businesses to engage with customers, improve customer loyalty, and drive more sales.
With the right Shopify apps for WhatsApp marketing, you can take your WhatsApp marketing to the next level. From personalized messaging to time-saving automation and so on. For more WhatsApp marketing strategies, don’t forget to tune in to our podcast, where we discuss the latest trends and best practices in e-commerce marketing.
So, explore these Shopify apps for WhatsApp marketing, and take your WhatsApp marketing game up a notch!